Shipping, Returns & Exchanges

Delivery / Shipping Policy

Most orders will ship within 10-14 business days from the date of payment. Items will not ship until PayPal payment clears.

All packages will be sent via USPS. All items purchased from Average Joes Eyewear are made pursuant to a shipment contract. This means that the risk of loss and title for such items passes to you upon our delivery to the carrier. All claims must be made with the carrier, and not with Average Joes Eyewear.

If for some reason a order is not able to be processed due to availability with the frames or lenses we will cancel the order and  a full refund will be issued.

Cancellation Policy

Buyers remorse happens and we completely understand. But here at Average Joe’s Eyewear we do try to ensure that your glasses are processed and delivered to you in a timely manner, therefore if you wish to cancel your order please do so within 24 hours of the original purchase time. Please send us an email at [email protected] and include your name, invoice number and a brief explanation. We will then gladly reverse the charges, upon approval. Please allow 3-5 business days for your refund to process. (This time can vary from bank to bank), see below for return and exhange policies. 

Exchange Policy

Please contact us at for details on the exchange policy. If you have made a purchase please include your name, and invoice number along with a brief explanation. If you are changing you glasses due to a doctor’s prescription change or update, please include that in the email as well. 

Refund Policy

Please contact us at [email protected] for details. If you have made a purchase please include your name, invoice number and a brief explanation, we will then email you a return label with shipping instructions. Returns will be accepted within 30 days from the date of purchase. Please allow 3-5 business days for your refund (minus original shipping charges) to process once we have received and inspected your return. Eyewear must be in original condition.


The customer is responsible for entering all data entries correctly.

This includes but is not limited to, pupillary distance (PD) and accurate prescription (RX) information. The customer is verifying that the information entered from their prescription has been copied correctly from a valid, non-expired eyeglass prescription written for them from a valid Optometrist or Ophthalmologist.

Privacy Policy

Note: The privacy practices set forth in this privacy policy are for this web site only. If you link to other web sites, please review the privacy policies posted at those sites.

Collection of Information
We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill your specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.

Cookie/Tracking Technology
The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

Distribution of Information
We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

Commitment to Data Security
Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information.

You agree to indemnify, defend and hold harmless Average Joes Eyewear and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.